StorageCraft

Chris' job is already turning out to be better than I originally expected!  Probably just further proof that I should learn to give things a chance before getting upset that it wasn't what I originally hoped for.  Just in his first week there, so many things have happened that make me realize how great an opportunity this is and I can't help but notice the differences between this job and Convergys.


Chris works at a company in Draper called StorageCraft and his new job title is Technical Support Engineer, Level III.  His previous job was a Level II, so this is a step up.  As a TSE III, he handles escalated cases (translation: really difficult and/or angry customers) that come from the lower tiers of support, tries to find problems in the software and then gives that information to the engineering teams so they can fix it.


His first day there, they began training him for a valuable certification.  Extra training and certifications were an empty promise from Convergys that never came through. 


Chris has carpal tunnel in both hands/wrists and had surgery on one side last year.  He argued with Convergys management for months (even after providing a doctor's note) over getting him an ergonomic keyboard that would reduce his pain and ultimately make him more productive because he could work faster.  He never got it in all that time there, yet StorageCraft put the exact keyboard he asked for on his desk within three days of him starting there. 


He has the option to work from home!  Yay!  


They have already provided him with an amazing laptop that he is allowed to use for his personal needs and wants (within reason), which means that's a $1,000+ expense we don't have to worry about covering ourselves anytime soon. 


Once Chris' training is complete and he is skilled enough to go on the on-call rotation, StorageCraft will either provide him with an iPhone (jealous!) or allow him to keep his existing phone, but pay a portion of our bill (yay for subsidized expenses!). 


The medical benefits are a-mazing.  Our deductible is a fraction of what it was at Convergys, co-pays are lower, and the company contributes extra money to an account for us each year that we can use toward those co-pays, etc. which means less out-of-pocket for us!


Chris is paid hourly, instead of salary, which we love because he is eligible for overtime.  In fact, the company encourages it!  Chris was always happy to work overtime at Convergys but it was rarely allowed.  He is happy to have that opportunity at StorageCraft because those extra hours will go a long way toward helping us pay off the debt we've accumulated the past 10 months and rebuilding our savings.


Despite my initial disappointment, I am so happy Chris ended up with this job.  The company really cares about their employees and I know it will be a place where Chris can really be happy and feel like a member of a team.